Project fees are invoiced as agreed in the project proposal. Standard payment terms are 50% deposit upfront, 50% on completion before final files and logins are handed over. Maintenance plans are billed monthly or annually as selected.
All prices are listed in Australian dollars and are exclusive of GST unless otherwise stated. You’re responsible for any taxes, duties, or fees that apply to your purchase.
Payments are processed securely through our payment providers. We do not store or process card details on our servers – that’s handled entirely by the payment provider.
Once a project proposal is accepted and a deposit is paid, work is scheduled and begins according to the agreed timeline. Deliverables are as specified in the project proposal.
Two rounds of revisions are included in every project unless otherwise agreed. Significant scope changes after work has commenced may require a revised quote.
Final files, logins, and handover documentation are provided on receipt of final payment.
Deposits are non-refundable once work has commenced. If a project is cancelled after the deposit is paid but before work begins, the deposit may be retained to cover scheduling and preparation time.
If something is genuinely not delivered as described, contact us within 7 days and we’ll work to resolve it. Any refund or resolution is at our discretion and, if approved, will be returned to the original payment method.
Maintenance plans are provided on a monthly or annual basis. You may cancel with one month’s notice. Annual plans paid upfront are non-refundable but the plan will remain active for the full paid period.
Visual Tonic will perform maintenance tasks as described in the selected plan. We take reasonable care with all updates and backups, but cannot guarantee that no issues will ever arise. If something goes wrong as a direct result of our maintenance work, we’ll fix it.
On full payment, you own the design and content of your website. Visual Tonic retains the right to display completed work in our portfolio unless you request otherwise in writing.
Third-party tools used in the build – such as Elementor Pro, WordPress plugins, or fonts – are subject to their own licensing terms. Plugin licences included in a project build are provided for that project only and are not transferable.
Good Templates components and GT Animations Pro are subject to their own separate licensing terms available at goodtemplates.com.
To the extent permitted by Australian law, Visual Tonic provides services without warranties of any kind. We are not liable for indirect or consequential losses, including loss of data, revenue, or business, arising from the use or inability to use our services.
We’re not responsible for issues caused by third-party plugins, hosting providers, or client-side modifications made after handover.
Not sure about something? Ask before you start – a quick email is much easier for both of us than sorting out a problem after the fact.
Email: zpe@visualtonic.com.au
Website: visualtonic.com.au
